We cannot issue refunds. Tickets can be exchanged in person at the Box Office before the date of the show. All sales are final.
Public Weather Policy
LCT CANCELLATION: If we cancel a performance for the safety of our patrons and actors then an email will be sent out immediately through our Box Office Ticketing System. If we cannot rebook your tickets to a future performance or a different show then a full refund will be issued. Please check your email for the most up‐to‐date information. We will also post the cancellation information on the home page of our website as well on Facebook.
WINTER WEATHER ISSUES: If you have tickets for a performance during a winter storm and LCT has not cancelled the performance, then you may call the Box Office more than one hour prior to the performance and we are happy to exchange your tickets to a different performance of the same show. If your tickets are for the last performance of a show then we will exchange your tickets to a different show of the same price point. If you call within the hour of the performance we are not able to exchange your tickets.
MEMBERS: Members have the flexibility to exchange tickets at any time for a different show. This exchange is made at no additional cost.
School Weather Policy
Lexington Children’s Theatre understands that Kentucky weather can sometimes be unpredictable. The safety of your students is of the utmost concern to us as it is for you. If your school has been officially cancelled due to weather or sickness please follow these steps:
- Please call Erin McGuire-Thompson, our Finance/Box Office Manager, at 859.254.4546 x222 as soon as you know (even if it is early morning) so we can communicate that to our Front of House Manager immediately.
- If you get Erin’s voicemail, please leave a message that your school has officially been cancelled and indicate your school’s name, county and your contact information that you can be reached at later that day if needed.
We will first try to reschedule your school into a different performance for the same show. If we are unable to schedule you into a different performance then we will try to find a different show that your school can switch to for a future date. If for some reason we are unable to switch you into a future performance or a different show then your school will not be responsible for the seats that your school booked. If payments have been made then all money will be refunded.
If Lexington Children’s Theatre has had to cancel the show for weather, it will be put up immediately on our website’s homepage and an email will be sent to the person who booked the show.